PRIVACY POLICY

Last updated: September 2, 2026

AUREQ is operated by WITLOX VENTURES S.L. (“AUREQ”, “we”, “us” or “our”).

We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with our shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information is collected, used and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or another person, or information that can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be used to identify or link back to you.

Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, address, billing address, shipping address, telephone number and email address.
• Financial information, including payment card information, financial account information, transaction details, payment method and payment confirmation.
• Account information, including your username, password, security information, preferences and settings.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
• Communications with us, including information you provide when contacting Customer Care or otherwise communicating with us.
• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information, including information about how and when you interact with, access or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, make a purchase, communicate with us or otherwise provide us with personal information.
• Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to provide technology or other services on our behalf and they collect or process personal information for us.
• From our partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Providing, Personalising and Improving the Services

We use your personal information to provide the Services and perform our agreement with you.

This includes processing payments and orders, arranging shipping, processing returns and other transactions, maintaining your account, remembering your preferences, providing account notifications and improving and personalising your shopping experience.

We may also use your information to recommend products that may be relevant to you based on your interactions with the Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing, advertising and promotional communications by email, SMS or other permitted channels.

We may also use information about your interactions with the Services to provide or support advertising for AUREQ on our website and other websites or platforms.

Where required by applicable law, we will obtain your consent before using your information for these purposes.

Security and Fraud Prevention

We use personal information to provide a secure shopping and payment experience and to detect, investigate and take action regarding potentially fraudulent, illegal, unsafe or malicious activity.

If you create an account with us, you are responsible for keeping your login credentials secure.

Communicating With You

We use your personal information to provide customer support, respond to enquiries, communicate with you regarding your orders and provide effective Services.

Legal Obligations

We may use personal information to comply with applicable laws, regulations and valid legal processes, respond to requests from law enforcement or government authorities, investigate or participate in legal proceedings and enforce or investigate potential violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

This may include:

• Shopify and service providers that perform services on our behalf, such as payment processing, IT services, data analytics, customer support, cloud storage, fulfilment and shipping.
• Business and marketing partners that assist us with advertising, marketing and related services.
• Third parties at your direction or with your consent, such as delivery providers or services you choose to interact with.
• Affiliates or companies within our corporate group, where applicable.
• Authorities, advisers or other relevant parties where disclosure is necessary to comply with legal obligations, enforce our terms and policies, protect our rights or the rights of others, or in connection with a business transaction such as a merger, acquisition, restructuring or insolvency.

Depending on where you live, you may have rights regarding the use or disclosure of your personal information for targeted advertising or marketing.

Our Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Shopify platform and the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties, including parties located in countries other than your country of residence, where necessary to provide and improve the Services.

We may also use certain enhanced Shopify features that use information obtained from your interactions with our store, other merchants and Shopify to help us protect, grow and improve our business.

In certain circumstances, Shopify may be responsible for processing your personal information for its own purposes, including responding to requests concerning rights you may have regarding Shopify's processing.

For more information about Shopify's processing of personal information, please refer to Shopify's applicable privacy documentation.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by AUREQ, we recommend reviewing that third party’s privacy and security policies and other applicable terms.

We are not responsible for the privacy, security, accuracy or reliability of third-party websites or platforms.

Information you choose to provide in public or semi-public areas, including third-party social media platforms, may be visible to other users of those platforms.

The inclusion of a third-party link on our website does not necessarily constitute an endorsement of that third party or its content.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the applicable age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under the age of 16, as those terms may be defined under applicable law.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet may not always be completely secure during transmission. We therefore recommend that you do not send sensitive or confidential information through unsecured channels.

How long we retain personal information depends on various factors, including whether we need the information to:

• maintain your account;
• provide the Services;
• fulfil orders and transactions;
• comply with legal and regulatory obligations;
• resolve disputes; or
• enforce applicable contracts, terms and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be subject to exceptions or limitations under applicable law.

Right of Access

You may have the right to request access to the personal information we hold about you.

Right to Deletion

You may have the right to request that we delete certain personal information we hold about you.

Right to Correction

You may have the right to request correction of inaccurate personal information we hold about you.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of personal information we hold about you and request that it be transferred to a third party.

Marketing Communications

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.

If you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your account, purchases, orders or other transactions.

Additional Rights for EEA and UK Residents

If you live in the European Economic Area (“EEA”) or the United Kingdom, subject to the exceptions and limitations provided by applicable law, you may have additional rights, including:

• Right to object to processing or request restriction of processing. You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
• Right to withdraw consent. Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

You may exercise applicable rights through functionality provided through the Services or by contacting us using the contact information below.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing certain requests where permitted or required by law.

You may also appoint an authorised representative to submit a request on your behalf where permitted by applicable law. We may require evidence that the representative has been authorised to act on your behalf.

We will respond to valid requests within the time periods required by applicable law.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve the Services, remember your preferences, understand how visitors use our website and, where permitted, support marketing and advertising.

Where required by applicable law, non-essential cookies and similar tracking technologies will only be used after obtaining the appropriate consent.

You can manage your cookie preferences through the cookie consent options made available on our website.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

As WITLOX VENTURES S.L. is established in Spain, the relevant supervisory authority is the Agencia Española de Protección de Datos (AEPD).

International Transfers

Your personal information may be transferred, stored and processed outside the country in which you live.

Where personal information is transferred outside the European Economic Area or United Kingdom, we rely on recognised transfer mechanisms where required, such as the European Commission's Standard Contractual Clauses or equivalent safeguards issued by relevant UK authorities, unless the information is transferred to a country recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date above. We will provide additional notice where required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us at:

AUREQ
Operated by WITLOX VENTURES S.L.
NIF: B25874389
Email: contact@aureqjewelry.com

For the purposes of applicable data protection laws, WITLOX VENTURES S.L. is the controller of your personal information.