Shipping
AUREQ orders are carefully prepared and shipped from the Netherlands.
Netherlands
Estimated delivery: 1–3 business days
Shipping: €4,95
Free shipping on orders over €100
Belgium & Germany: 2–5 business days
Rest of the EU: 3–7 business days
European Union
Available shipping options, costs and estimated delivery times are shown at checkout.
International orders
Shipping costs and estimated delivery times are calculated at checkout based on your destination.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Please note that delivery estimates begin once your order has been dispatched. During launches, holidays and other busy periods, processing may take slightly longer.
Returns
We want you to feel completely confident when ordering from AUREQ.
You may request a return within 30 days of receiving your order. Items must be unworn, unused and returned in their original condition and packaging.
To request a return, please contact:
Our Customer Care team will provide you with the return instructions. Return shipping costs are the responsibility of the customer, unless the item arrived damaged, faulty or incorrect.
Once your return has been received and approved, your refund will be issued to your original payment method.