Frequently Asked Questions
Where is my order shipped from?
All AUREQ orders are shipped from the Netherlands.
How long does delivery take?
Orders within the Netherlands are generally delivered within 1–3 business days after dispatch. International delivery times are shown at checkout.
Do you offer free shipping?
We offer free shipping within the Netherlands on orders over €100.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Where does AUREQ ship?
We offer worldwide shipping. Available shipping options and estimated delivery times are shown at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Can I return my order?
Yes. Please visit our Shipping & Returns page for our full return policy and instructions.
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible at contact@aureqjewelry.com. We cannot guarantee changes once an order has been processed.
How should I care for my jewelry?
To keep your AUREQ pieces looking their best, avoid direct contact with perfume, cosmetics and harsh chemicals. You can find detailed instructions on our Jewelry Care page.
How can I contact AUREQ?
For any questions, contact us at contact@aureqjewelry.com. We aim to respond within 1–2 business days.