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We hope you love your AUREQ pieces. If for any reason you wish to return your order, please review our policy below.

30-DAY RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unworn, unused and returned in its original condition and packaging. Proof of purchase may be required.

To request a return, please contact contact@aureqjewelry.com. Our Customer Care team will provide you with the return instructions. Items returned without contacting us in advance may not be accepted.

RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, faulty or incorrect.

We recommend using a tracked shipping method. AUREQ is not responsible for returns lost or damaged during return transit.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order upon delivery.

If your item arrives damaged or faulty, or you receive the wrong item, please contact us as soon as possible at contact@aureqjewelry.com.

Please include your order number and clear photographs showing the issue. If the item is confirmed to be damaged, faulty or incorrect, AUREQ will cover the reasonable return shipping costs.

EXCHANGES

We currently do not offer direct exchanges. If you would like a different item, colour or size, please return your original item and place a new order separately.

EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in the European Union, you have the right to withdraw from your online purchase within 14 days without giving a reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise this right, contact us at contact@aureqjewelry.com before the withdrawal period expires. After notifying us, you must return the goods within 14 days.

You are responsible for the direct cost of returning the goods, unless the product is damaged, faulty or incorrect.

For valid withdrawals under EU consumer law, we will reimburse the original cost of the least expensive standard delivery method offered for your order. Additional costs for express or premium delivery are not reimbursed.

Our voluntary 30-day returns policy does not limit your statutory consumer rights.

REFUNDS

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank, card issuer or payment provider to process the refund.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back.

CONTACT

For questions regarding returns, refunds or damaged or incorrect orders, please contact:

AUREQ Customer Care
contact@aureqjewelry.com